Privacy Policy

Last updated: December 29, 2025

Information we collect

Depending on how you use our services, we may collect:

• Account information: name, email, phone number, login details
• Order and transaction details: items purchased, delivery address, payment status (we do not store full card details)
• Customer support information: messages, requests, and feedback you send us
• Device and usage data: app version, device identifiers, IP address, basic analytics, crash logs
• Cookies and similar technologies: for essential site functionality and preferences

How we use your information

• To create and manage your account
• To process orders, deliveries, returns, and exchanges
• To communicate updates, confirmations, and service messages
• To provide customer support
• To improve performance, reliability, and user experience
• To detect fraud, abuse, and protect our platform
• To comply with legal obligations

Sharing of information

We may share limited information only when needed to operate the service, such as:

• Delivery partners, to deliver your orders
• Payment processors, to complete transactions
• Service providers, for hosting, analytics, and support tooling
• Authorities, if required by law or to protect rights and safety

Data retention

We keep personal data only as long as necessary to provide the service and meet legal, tax, and operational requirements. Retention periods can vary depending on the type of data and purpose.

Security

We apply reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100 percent secure, but we work to reduce risk and improve protection continuously.

Your choices and rights

• You can request access, correction, or deletion of your account data, subject to legal requirements
• You can disable cookies via browser settings, but some site features may not work
• You can request account deletion using the instructions on the Delete Account page

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